One desk that answers every outlet in the network.
Akontec allocates a live franchise support process to your company. A trained virtual agent fleet carries the helpdesk, the onboarding pipeline, the supply queries, the audit cycle and the training chase — around the clock. Your existing team leader supervises it. No floor, no roster, no batch hiring.
Franchise support is a staffing problem pretending to be a service problem.
A franchise network of two hundred outlets generates a support load that looks nothing like a call centre queue. It is bursty, seasonal, repetitive at the base and genuinely awkward at the top. Ninety per cent of what a franchisee asks has been asked before by another franchisee, in another city, last month. The remaining ten per cent needs a person who knows the brand.
Staffing for the ninety is what makes franchise support unprofitable. You carry a roster sized for the peak, staff sits idle at the trough, and attrition takes the accumulated brand knowledge out of the door every few months.
This project inverts that. The fleet absorbs the repetitive ninety per cent continuously and without a roster. Your supervisor handles the ten that actually needs judgement. The brand knowledge lives in an index rather than in the head of an agent who is about to resign.
A BPO project you already know how to price.
Before the technology, the work. This is franchise network support for a brand operating a multi-outlet system — six streams, measurable output, an SLA and a quality bar.
Franchisee onboarding
New outlet documentation, agreement and licence checklist tracking, site-readiness follow-up, handover pack issue and opening-day support.
Franchisee helpdesk
Day-to-day queries from outlet owners and managers across phone, WhatsApp, email and the franchise portal. Policy, process, systems and escalation triage.
Supply & order support
Stock orders into the central warehouse, dispatch tracking, shortfall and damage claims, reorder reminders against outlet consumption.
Compliance & audit
Audit cycle scheduling, SOP checklist collection and scoring, non-conformance logging, remediation chasing to closure.
Training & certification
Module assignment for new and existing staff, completion chasing, refresher scheduling, certification records per outlet.
Development support
Inbound franchise enquiry qualification, territory pack dispatch, routing of qualified prospects to the brand's development team.
Full scope, exclusions, volume bands and the SLA matrix are in the project proposal.
What this network costs on seats.
Run it the way you always do. Standard-band volume on a conventional staffing model needs around twenty-two productive agents once extended-hours cover, supervision and quality are in.
| Line | Conventional seat model | AI FranchiseOps |
|---|---|---|
| Productive headcount | 20–24 agents across extended cover | 1 supervisor |
| Supervision & quality | 2 TLs, 1 QA, part trainer | Your existing TL |
| Floor and infrastructure | 24 seats, telephony, systems, connectivity | None |
| Ramp to full production | 45–60 days including brand training | 24 days |
| Brand knowledge | Held by agents, lost at attrition, retrained each cycle | Held in an index, retained permanently |
| Evening, weekend and festival cover | Staffed and paid, or unstaffed and breached | Fleet runs continuously |
| Consistency across outlets | Varies by agent, shift and month | Same policy applied every time, sampled weekly |
| Capital at risk to start | Seats, telephony, hiring, ramp salaries | ₹3,25,000 one-time |
We are not claiming a fleet is a person. It is faster and more consistent on policy-bound, repetitive work, and useless on judgement. That is precisely why one experienced supervisor stays in the loop and why nothing contractual, financial or territorial ever leaves human hands.
Ten trained agents at go-live.
Each agent owns a defined slice of the network's support load, holds its own tool permissions, and carries an autonomy level that decides whether it acts or only proposes.
| Agent | Owns | Autonomy |
|---|---|---|
| Helpdesk AI | First-line franchisee queries, all channels | Draft only |
| Onboarding AI | New outlet documentation and checklist tracking | Draft only |
| Supply AI | Stock orders, dispatch tracking, shortfall claims | Supervised |
| Compliance AI | Audit scheduling, checklist scoring, non-conformance | Supervised |
| Training AI | Module assignment, completion chasing, refreshers | Supervised |
| Lead AI | Franchise enquiry qualification and routing | Draft only |
| Marketing AI | Collateral requests, local campaign kits, asset compliance | Draft only |
| Billing AI | Royalty and invoice queries, statement reconciliation | Draft only |
| Field AI | Visit scheduling, field report collation, issue closure | Supervised |
| Insight AI | Network reporting, outlet ranking, churn-risk flags | Supervised |
What the fleet is never allowed to do
Enforced in the action handler as code, not written as an instruction a model could be argued past. In a franchise system these are the lines that matter, because a wrong answer about territory or royalty is a legal problem, not a service problem.
- Never approve, renew or terminate a franchise agreement.
- Never quote or vary franchise fees, royalty rates, territory boundaries or exclusivity terms.
- Never issue a credit note or waive a royalty above ₹10,000 without a named human approval.
- Never publish brand or marketing material outside the approved asset library.
- Never disclose one franchisee's commercial data to another, in any form.
- Never send a reply that references legal action, notice or default. Escalated to the supervisor.
- Every decision logged with its inputs, append-only, retained 24 months. QC re-checks 200 decisions weekly.
What you keep, not what you bill.
Most proposals quote a payout and leave you to find the cost base in month one. This is the whole position, with every running cost already deducted.
| Position at standard band | Monthly | Note |
|---|---|---|
| Gross payout to your company | ₹1,50,500 | Volume-linked, against verified delivery |
| Platform & panel licence | − ₹10,500 | Fixed |
| Workspace VPS | − ₹5,800 | Fixed |
| AI consumption, prepaid | − ₹18,500 | Varies with volume |
| Voice channel & numbers | − ₹4,200 | Franchisee helpdesk line |
| Compliance & audit retention | − ₹3,500 | Fixed |
| Your income, after everything | ₹1,08,000 | Setup recovered in month 4 |
| Across the 12-month term | Income | Cumulative |
|---|---|---|
| Setup, paid at day zero | — | −₹3,25,000 |
| Month 1, ramp band | ₹64,000 | −₹2,61,000 |
| Months 2–4, standard band | ₹1,08,000 / mo | +₹63,000 |
| Months 5–12, standard band | ₹1,08,000 / mo | +₹9,27,000 |
| Net across year one | — | approx. ₹9,27,000 |
Capacity bought out of earnings
Five more agents cost ₹1,90,000 and add about ₹91,000 a month after their own running cost — a block repays itself in roughly two months. You never buy capacity before the volume exists to fill it. At the twenty-five agent ceiling the workspace earns around ₹3,42,000 a month net.
What we commit to in writing
Billable volume allocated within 45 days of go-live, or the setup fee is credited back pro-rata against the shortfall. That is a service-level commitment on our side of the contract. It is not a guaranteed return, and we will not describe it as one.
This is a fit if
- You run a registered BPO or ITES company with GST and can sign a service agreement.
- You have one experienced team leader available part-time from day one.
- You want an AI delivery line to show clients without funding the build yourself.
- You are comfortable with volume-linked revenue rather than a fixed per-seat invoice.
- You can carry two months of running cost while allocation ramps.
This is not a fit if
- You are looking for passive income with nobody watching the operation.
- You want a fixed monthly figure regardless of delivered volume.
- You expect to bring your own franchise clients — allocation comes from Akontec.
- You expect the fleet to handle contractual, territorial or royalty decisions.
- You need the setup returned inside two months.
Fifteen minutes on the live panel beats every page here.
Book a walkthrough with an Akontec delivery manager. A working workspace, the fleet running, the review queue open, and honest answers to the awkward questions.