The questions you would ask on the call.

No, and any document telling you otherwise is one you should not sign. The payout is earned against work delivered and verified through the panel, priced on a published rate card, and it varies with allocated volume and your quality score.

What we commit to in writing is allocation: billable volume within 45 days of go-live, or the setup fee is credited back pro-rata against the shortfall. That commits us to giving you work. It does not commit us to a number on your bank statement.

Yes. If you cannot staff the review queue, the score falls, allocation reduces and your running cost continues. That is the honest failure mode and it is why the eligibility page is written to disqualify. The setup fee is capital at risk in the ordinary commercial sense — it is not a deposit and it is not protected.

The fleet refuses. Those questions are blocked in the action handler, not discouraged in a prompt — the agent cannot produce an answer, so it escalates to your supervisor, who routes it to the brand. In a franchise system a wrong answer about territory is a legal problem, not a service problem, and the architecture treats it that way.

Akontec. The franchisor contract, pricing and commercial relationship stay with Akontec throughout. Your company delivers the support and is paid for it. This is stated in the proposal, in the agreement and here, so it cannot become a dispute later.

No. It sits alongside it, consuming no floor space and no headcount beyond one supervisor. Most partners run it as a second line while conventional campaigns continue unchanged — and use it as the AI capability they can show existing clients.

Voice comes in on a provisioned helpdesk line, is transcribed, and the fleet drafts the response and any follow-up action. For straightforward calls the answer goes back on the same channel after your supervisor releases it. Genuine escalations and upset callers route to your supervisor directly. Live conversational voice is not part of this project's scope.

Three layers stand between an agent and a wrong answer reaching a franchisee. Draft-only autonomy on everything a franchisee actually receives — nothing is sent without a named human release. Hard limits in code that refuse rather than advise. And an append-only decision log retained 24 months, so any error is traceable to its inputs and fixed at source.

Errors still happen. The design assumes they will, which is why the review queue exists and why QC re-checks 200 decisions weekly.

It helps and it is not required. The operating spec carries the brand's rules, the knowledge base carries the network's history, and your supervisor is trained on both during onboarding. What is required is an experienced supervisor comfortable making decisions and escalating cleanly.

One experienced team leader, part-time, at ten agents. A full-time supervisor from agent 16 onward. That is the whole human requirement — no shift roster, no dialler, no floor.

The fleet consumes model capacity as it works, so the cost moves with volume. It is a prepaid balance, visible in the panel at all times with the burn rate and a per-charge ledger on screen. At ten agents it runs around ₹18,500 a month at standard band. You top it up in the panel and can stop the fleet at any moment.

Yes, and you should. Fifteen minutes on a live workspace shows the fleet working, the task centre, the review queue and what happens when an agent is asked a territory question and refuses. Bring your operations head.

Ten is the minimum viable fleet for 24/7 cover across the six streams. Below that, streams go uncovered and the SLA cannot hold. If capital is the constraint, ask about the structured pilot for early partners when you book the demo.

Policy changes are versioned updates to the operating spec, pushed to your fleet and re-evaluated before they take effect. There is a lag between a brand changing something and the spec catching up — during that window the affected query type reverts to draft-only and lands in your queue.

The initial term is 12 months, and it rolls after that with 60 days' notice either side. On the published model the setup is recovered in month 4, which leaves eight further months of income inside the initial term — approximately ₹9,27,000 net across year one.

Reach extended band earlier, or add a block of agents, and that moves in. Miss the quality threshold and it moves out. The twelve-month sheet is available in Excel so you can run your own assumptions rather than ours.

After. Every income figure on this site — ₹64,000 at ramp, ₹1,08,000 at standard, ₹1,59,000 at extended — already has the licence, VPS, AI consumption, voice channel and compliance cost taken out. The gross payout and the full cost breakdown are both published on the commercials page so you can check the arithmetic yourself.

Yes, and most partners do at standard band and above. Brand voice, policy sets and asset libraries are kept strictly separate per network, enforced at the workspace level, so one brand's rules can never leak into another's answers.

No. It is a business services engagement. The setup fee purchases infrastructure, licensing, training and onboarding — deliverables listed in the agreement schedule. Payouts are consideration for services delivered. Nothing here is a security, deposit, chit or collective investment scheme, no funds are pooled, and no return is assured.

You invoice Akontec monthly in arrears against the payout statement, issued alongside the scorecard. Your running charges are billed separately. GST applies on all lines at prevailing rates.

Sixty days' written notice either side, with an agreed wind-down so no franchisee is left without a desk. Final payout settles against the last verified month, workspace data is exported to you and then purged, and the licence closes on the exit date.

Not on this project. Allocation and the client contract sit with Akontec. If you want to run the platform against your own franchise clients, that is a different Akontec engagement — raise it on the call and we will point you to the right one.