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What you need before you apply.
Written to disqualify as much as to qualify. A partner who signs without the supervisor or the working capital in place will struggle in month two, and that helps nobody.
Company
- Registered company, LLP or firm in India
- GST registration in force
- PAN, bank account and cancelled cheque in the company name
- Authority to sign a service agreement, NDA and information-security schedule
- No conflicting engagement with a competing franchise support platform
People
- One experienced team leader, part-time from day one, clearing the human review queue every working day
- A full-time supervisor from agent 16 onward
- An owner or operations head attending the weekly review call for the first 90 days
- Comfort with voice as well as text — franchisees call, and the escalations arrive by phone
Infrastructure
- A stable broadband connection and one workstation for the supervisor
- No floor, no seats, no dialler and no roster required
- The workspace VPS and helpdesk numbers are provisioned by Akontec
- A device policy consistent with the information-security schedule
Working capital
- The setup fee, payable 60% on signature and 40% at go-live
- Two months of running cost held in reserve while allocation ramps
- Your supervisor's cost through the ramp period
- Payout arrives monthly in arrears — plan the first cycle accordingly
Do not take this project if
- You cannot commit a supervisor. The fleet drafts; a person releases. Without that person the queue ages, franchisees wait and the score falls.
- You need a fixed monthly invoice regardless of volume. This is unit-priced work.
- You expect to bring your own franchise clients. Allocation comes from Akontec, and the client contract stays with Akontec.
- You expect the fleet to handle contract, territory or royalty questions. It is built so it cannot.
- You need the setup back inside two months. It is recovered in month 4 on the published model.
If that reads like your company, the next step is short.
A fifteen-minute panel demo, then a scoping call. We will tell you plainly if we do not think the fit is right.