Home / What you get
06
Line by line, what the setup fee buys.
No bundles and no “and more”. Everything below is delivered before go-live and listed in the service agreement schedule.
| Delivered | Detail | When |
|---|---|---|
| Dedicated workspace | Your own private working environment on its own VPS server, with your networks, your data and your fleet | Day 1–4 |
| Server provisioning | 8 vCPU / 16 GB RAM / 200 GB, configured, hardened and monitored | Day 1–4 |
| Voice channel & numbers | Franchisee helpdesk line provisioned, routed and recorded to policy | Day 4–9 |
| Panel licence & configuration | Full operating console, all eight module groups, role setup for your team | Day 4–9 |
| Brand operating spec | The franchisor's rulebook written as machine-readable rules, traced to source documents | Day 1–4 |
| Brand knowledge base | Manual, outlet register, catalogue, ticket history, macros and precedent indexed to your workspace | Day 4–9 |
| Ten trained agents | Configured, tool-bound, guardrailed and evaluated against the networks you will hold | Day 6–16 |
| Sandbox evaluation report | Per-agent, per-query-type accuracy against replayed historical tickets, shared with you | Day 16 |
| Shadow-mode period | Live franchisee traffic, nothing sent, your supervisor trained against real output | Day 16–21 |
| SOP pack | Written operating procedures for each stream, in your workspace's terms | Day 16 |
| Supervisor handbook | Panel training handbook for the person clearing your review queue | Day 16 |
| First network allocation | A named franchise system with defined outlets, channels and service level | By day 24 |
| Go-live | Graduated release, query type by query type, each signed off | Day 21–24 |
| 90-day supervised support | A named Akontec delivery manager, weekly review calls, rule tuning and escalation cover | Day 24–114 |
Not included, charged separately
- Your monthly running cost — licence, VPS, AI consumption, voice, compliance
- Your supervisor's salary
- Fleet expansion beyond ten agents
- Scope added after signature, which is quoted before any work
- GST at prevailing rates
Included for as long as you hold the project
- Platform, model layer and guardrail maintenance
- Brand rule updates pushed to your fleet when the franchisor changes policy
- Weekly QC sampling and the monthly scorecard
- Escalation cover from L2 to L5
- Panel updates and new modules as they ship
What it costs to run, and what it pays.
The commercials page carries the rate card, the running-cost breakdown, the expansion ladder and a twelve-month model from day zero.